Nasty Gal Reviews

Nasty Gal has an overall rating of 2.6 based on 254 reviews. Customer feedback on Nasty Gal is mixed: Nasty Gal reviewers highlight positive aspects like trendy and stylish clothing, affordable prices, good customer service, fast shipping, which strongly appeal to young women seeking fashionable and affordable apparel. However, Nasty Gal is often criticized for its inconsistent sizing, quality issues, limited return window, occasional shipping delays.

2.6/5.0

254 reviews

5 Stars

69

4 Stars

34

3 Stars

10

2 Stars

8

1 Star

133

All Nasty Gal Reviews (254)
brownleopard837
May 12, 2023
"Stacey B handled my question in a..."
Stacey B took care of my inquiry in just a few minutes, and I can't recommend her highly enough.
Manuel.Freeman
May 11, 2023
"Awesome Customer Service"
I got a pair of pants that had a hole in the front, so I reached out to the support team. At first, they wanted to give me a refund, but I preferred to get a replacement instead. They’re now sending me a new pair with next day delivery at no additional charge and suggested I either upcycle or donate the damaged ones. Stacie B, the customer advisor, was super helpful!
organicpanda709
May 11, 2023
"Questionable Quality and Return Policy!"
Their return policy mentions that only international returns need to cover shipping costs, yet their website claims they're located in California, USA. When I tried to start a return, I was hit with a shipping fee. I contacted them for clarification, and the 'customer service' representative informed me that they’re actually situated in the UK, and only customers from the UK enjoy free return shipping.

On top of that, the quality of their clothes is terrible and totally unwearable. Seriously, don’t buy from them! I’m planning to get my money back through my credit card company. I’ve opened a dispute, but what am I supposed to do with these 'clothes'? I wouldn’t even think about donating them!
Sally.Harris
May 11, 2023
"Awful service from the seller"
Awful service from the seller. I shelled out for next day shipping, but what I got was completely wrong. I returned the incorrect item and requested they send me the right one. They just ignored my email and processed a refund, saying I’d have to wait a week for it, even though I specifically asked for the correct item. They flat out REFUSED to send it. WRONG ITEM AND ATROCIOUS CUSTOMER SERVICE.
purpletiger147
May 10, 2023
"Awesome customer support"
Awesome customer support! My assistant Zakiya was incredibly helpful, her replies were quick and she managed my problem excellently. It's been ages since I shopped on this site, and the customer service has consistently been top-notch. Thanks a bunch!
RyanWatkins
May 10, 2023
"My Experience with NastyGal's Chat Support"
Today was my first go with NastyGal's chat service. Nimat was super quick to respond to my inquiry and helped me finalize my return. I'm really pleased!
ChristianHart
May 10, 2023
"Clothes Never Arrived"
My whole order just vanished, and Nasty Gal didn’t lift a finger to help me for 24 days. It’s been a few days since my order went missing. I had to reach out to USPS myself to find out what was going on, and they told me the package was lost. I got in touch with Nasty Gal's customer service to kick off a refund since I never got my $100 order. The rep I chatted with took forever to reply, and they wouldn’t even look into the missing package until 24 days had passed. This has been a terrible experience; I honestly feel scammed. I’m really skeptical about getting my money back when Nasty Gal finally decides to investigate the lost order. Plus, I’m just baffled as to why they didn’t contact USPS themselves to check on the package. It’s just shady business and poor customer service. Can’t even give a review on the clothes since I never received them.
Brett
May 09, 2023
"Incredible Support from the Team!"
The tracking info claimed my package was delivered, but I looked everywhere in my building and it was nowhere to be found. Beth from the support team was fantastic and sent me a new package with express shipping. As a loyal shopper at Nastygal, I’m really pleased they were able to assist me so smoothly.
beautifultiger285
May 06, 2023
"Awesome Experience with Viamarie"
I had a fantastic experience with Viamarie's customer service. They were super quick to help me out when I ran into a problem with my delivery. They sorted everything out and got my item back to me with next day shipping. Really impressed!
tinyduck633
May 06, 2023
"Patrice Y is amazing"
Patrice Y is truly amazing, super accommodating and got back to me with my entire request in just a few minutes. Really helpful, thanks a ton once more!
JimWelch
May 05, 2023
"Shay's Assistance with My Lost Order"
I had an issue with an order that went missing through Royal Mail, and Shay was super helpful. Big shoutout for the awesome customer service, thanks a ton, Shay!
RamonRyan
May 05, 2023
"Nastygal GUK107092014 is Amazing!"
I'm a big fan of Nastygal, particularly their dresses and lingerie. The prices are pretty reasonable, and there's usually a sale or discount going on for nearly everything. A shoutout to Anthony B from the Nastygal Facebook page—he was super quick to assist me with a return!
tinybear736
May 04, 2023
"Nimat was super helpful when a piece of..."
Nimat was super helpful when a piece of my order didn’t show up. One of the main reasons I’ll keep coming back to this place is their awesome customer service.
Arnold.Flores
May 04, 2023
"Jerick was super helpful in wrapping things up..."
Jerick really came through for me in finishing what I needed. And he was fast about it! Much appreciated :)
Peter.Bradley
May 03, 2023
"Got an email about my refund..."
I got an email letting me know my return was refunded, but it only listed two items from my order. I sent back three things all in the same order. I reached out to customer service, and George T was really great. I shared my order number, email, and pictures of the emails I got, and he took care of the rest of my refund right away!

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Nasty Gal Q&A

Shoe sizes - are they accurate and do they have half sizes i wear 8 1/2 what is best size

LillieClark
June 21, 2019

“I am a size 6.5 and I ordered the size 6 sneakers and they came in UK size 4 which is apparently the equivalent size, but they were definitely 2 sizes too big on me, I just ordered a pair of sandals US size 5 instead of 6 hoping they will fit. Also, no half sizes available.”

You have very bad reviews, how come? someone left a nasty gal sticker in my apartment with a small card that says nasty gals do it better.

Mildred.Baker
April 03, 2019

“Certain people shouldn't be allowed to leave reviews IMHO. From what I can gather they changed ownership and people are displeased as the old customer service did nothing. This is very much a "get what you pay for" situation. I don't know what people expected from $10 shorts, but for $10 they're pretty awesome. I only had one issue and it was addressed promptly and they just sent me a new jacket, I didn't have to return my current one. It's value for money IMO The other complaints stem from people not reading the T&C's of their purchase. If you're stupid enough to not read them and check returns policies, then that's on you guys. Nasty Gal is quite open with they're returns policy for all countries and there is little they can do in terms of shipping/customs processing times. A lot of people who are mad are from the USA where customs is knows to intercept many packages. The rest are people who ordered next day delivery on a weekend when even the shipping company stipulates on THEIR website (DHL, USPS, AusPost) that next day shipping is business days only. The only other thing is sizing. It does run small. But again, if you're smart you'll do your measurements and check with the Nasty Gal guide. Hope this helps”

I have had a credit on my nasty gal account being that they have changed ownership i am unable to log into my account and i they are unable to be contacted. is any one having this issue? i can not find a phone number no where!

Where is my order # 024724989, how do we know if its been shipped or not, how come the new management can't follow on these outstanding orders...this is so frustruating

Hi! has anyone ordered quay sunglasses from nastygal? are they real ones or knock offs? like so many others, i just placed an order for a pair of sunglasses without checking the reviews first and of course am now regretting it very much. i am in germany and have read about unexpected "customs" fees which i would be ok to pay if not too high as long as the glasses are what i ordered. should i take the risk of letting the transaction be? thanks in advance for your replies!

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